Terms of service
Terms of Service
Overview
Welcome to Glow Collagen Co. The terms "we", "us" and "our" refer to Glow Collagen Co.
We operate this website and store, including all related content, features, products and services (the “Services”), to provide you with a curated shopping experience. Our store is powered by Shopify.
By accessing or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you must not use our Services.
1. Access & Account
By using our Services, you confirm that you are at least the age of majority in your jurisdiction, or have given consent for minors under your supervision to use the Services.
You agree to provide accurate, current and complete information when making a purchase or creating an account. You are responsible for maintaining the confidentiality of your account details and all activity under your account.
2. Products
We aim to display our products as accurately as possible. However, product appearance, colours and packaging may vary depending on your device or updates to our formulations.
All product descriptions and availability are subject to change at any time without notice. We reserve the right to limit quantities or discontinue products at our discretion.
3. Orders
When placing an order, you are making an offer to purchase. We reserve the right to accept or decline any order at our discretion.
Orders cannot be cancelled once they have been processed.
All purchases are subject to our Refund Policy.
Orders are for personal use only and not for resale.
4. Pricing & Billing
All prices are subject to change without notice.
The price charged is the price displayed at checkout. Prices may exclude shipping, taxes, or import duties unless stated otherwise.
You agree to provide accurate billing and payment details and authorise us to charge your selected payment method.
5. Shipping & Delivery
All shipping times are estimates only and are not guaranteed.
We are not responsible for delays caused by carriers, customs, or external events.
Once your order is handed to the carrier, risk transfers to you.
6. Subscriptions
By purchasing a subscription, you agree to recurring charges at your selected interval.
You must cancel your subscription before the next billing date to avoid future charges.
Once a subscription order is processed, it cannot be cancelled or refunded.
Subscription repeat orders are not eligible for the 30-day return policy.
7. Intellectual Property
All content on this website, including branding, images, text and design, is owned by Glow Collagen Co. or its licensors and is protected by intellectual property laws.
You may not copy, reproduce, distribute or use any content without prior written permission.
8. Third-Party Tools & Links
We may provide access to third-party tools or links. These are provided “as is” without warranties or endorsement.
We are not responsible for any third-party content, products or services.
9. Shopify Relationship
Our store is powered by Shopify. However, all purchases are made directly with Glow Collagen Co.
Shopify is not responsible for any transactions, products, or claims arising from purchases made on our store.
10. Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using our Services, you agree to the collection and use of your information as outlined in our policy.
11. Feedback
By submitting reviews or feedback, you grant us a worldwide, royalty-free license to use, reproduce and publish that content for marketing and business purposes.
You are responsible for ensuring your submissions are lawful and do not infringe on third-party rights.
12. Errors & Inaccuracies
We reserve the right to correct any errors, inaccuracies or omissions at any time, including after an order has been placed.
13. Prohibited Use
You may not use our Services for unlawful, abusive, fraudulent or harmful purposes.
We reserve the right to suspend or terminate access if these Terms are violated.
14. Termination
We may terminate or suspend your access to the Services at any time without notice.
Any obligations incurred prior to termination will remain enforceable.
15. Disclaimer of Warranties
All products and Services are provided “as is” and “as available”.
We do not guarantee uninterrupted or error-free use of the Services.
16. Limitation of Liability
To the fullest extent permitted by law, Glow Collagen Co. is not liable for any indirect, incidental or consequential damages arising from your use of the Services or products.
17. Indemnification
You agree to indemnify and hold harmless Glow Collagen Co. from any claims arising from your use of the Services or breach of these Terms.
18. Governing Law
These Terms are governed by the laws of the jurisdiction in which Glow Collagen Co. operates.
19. Changes to Terms
We may update these Terms at any time. Continued use of the Services constitutes acceptance of any changes.
20. Contact
If you have any questions, please contact us at:
Glow Collagen Co.
support@glowcollagenco.com