Refund policy
Returns & Refunds Policy
We offer a 30-day return window from the date your order is delivered.
To be eligible for a return, items must be:
- Unused and in the same condition as received
- In original packaging
- Accompanied by proof of purchase
To request a return, please contact us at support@glowcollagenco.com.
If approved, you will receive instructions on how to send your item back.
Please note: Returns sent without prior approval will not be accepted.
Subscription Orders (Important)
Our 30-day return policy does not apply to subscription repeat orders.
By purchasing via subscription, you agree to ongoing deliveries at your selected interval. To avoid future charges, you must cancel your subscription before your next billing date.
Once a subscription order has been processed, it is considered final and not eligible for return or refund.
Damages & Issues
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve it as quickly as possible.
Non-Returnable Items
For hygiene and safety reasons, we do not accept returns on:
- Opened or used skincare products
- Personal care items
- Sale items or gift cards
If you are unsure whether your item qualifies, please reach out before purchasing.
Exchanges
We do not offer direct exchanges.
If you would like a different item, we recommend placing a new order once your return has been approved.
European Union Customers
If your order is shipped to the European Union, you are entitled to a 14-day cooling-off period. During this time, you may cancel or return your order for any reason.
Items must still meet all return eligibility requirements.
Refunds
Once your return is received and inspected, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to finalise the transaction.
If more than 15 business days have passed since approval, please contact us at support@glowcollagenco.com.
Return Address
Returns must be sent to:
PO BOX 2122
Runcorn
QLD 4113
Australia